This policy is effective as of Jan 15th 2021 Your privacy is important to us. It is Keelvar Systems Ltd.'s policy to respect your privacy regarding any information we may collect from you across our website(www.keelvar.com) and its subdomains.
Who are we?
Keelvar is an award-winning sourcing software vendor, specializing in Advanced Sourcing Optimization and Sourcing Automation for enterprise procurement. Using advanced algorithms and AI-enabled automation, Keelvar helps those sourcing goods and services to apply best practice to managing RfQs and auctions. The headquarters for Keelvar Systems Ltd. is located in Ireland at Rubicon Centre, Bishopstown, Cork, T12 Y275. Keelvar Systems Ltd is the data controller and our Data Protection Officer can be contacted by email: email@example.com.
When do we collect data about you?
Keelvar Services Ltd. collects information as part of its normal business operations and in the administration of customer relationships, which may include Personal Data.
Business Relationship Management
We collect and maintain information about our customers, which may include company name, business contact name and title, phone number, email and other contact details. We may also collect billing address, financial account, credit card information, order details, subscription and license information, and usage details.
Data Submitted on Website
In order to enjoy the full functionality of the sites or to conduct business with us, you may be prompted to provide certain Personal Data to us:
by filling in forms (for example, a “Get Started” or “Request a Demo” form) on our website
by accessing our Keelvar products
by downloading documentation from our website (and its subdomains)
by subscribing to newsletters or other communications
by corresponding with us by phone, e-mail or otherwise using our contact details
Typically, the Personal Data includes name, job function, business affiliation, business address, telephone number, and email address, and any other relevant details provided or required to resolve inquiries or questions.
Customer Support and Service
When customers contact us for support or other customer service requests, we maintain support tickets and other records related to the requests.
When you visit our website or subdomains, our system automatically collects certain browser or device generated information, which may in some cases constitute Personal Data, including but not limited to:
your IP address
the date, time and duration of your visit
your browser type
your operating system
your page visits
information from third parties
other information about your computer or device
We may also obtain personal data about customers from third parties unless prohibited by applicable law, including third parties from whom we have purchased personal data, public databases, resellers, and marketing partners. We may combine this information with personal data provided by you. This helps us to update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.
We may de-identify and aggregate certain data we collect such that the data no longer identifies or can be linked to a particular customer or an individual data subject (“De-identified Data”), subject to the terms of any applicable customer agreements. We may use this De-Identified Data to improve our Services, analyze trends, publish market research, and for other marketing, research or statistical purposes, and may disclose such data to third parties for these specific purposes.
How We Use Personal Data
We use your Personal Data to:
Deliver the products and support or carry out the transactions you have requested
To establish a unique account for you to access our solutions
For accounting and billing purposes
Send communications to you, such as your transaction status (e.g. order confirmations), information about our products and service, event announcements, important product notices including those announcing changes to our terms or policies, information about particular programs in which you have chosen to participate, surveys, promotional offers and other related communications
For other uses that may be necessary or useful in order for us to provide the services you have purchased or inquired about
Advertise and market our solutions by delivering targeted advertisements on our website and other sites
Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on our website), technologies, communications and relationship with you
Enforce our conditions of sale, website terms and/or separate contracts (if applicable) with you
Prevent fraud and other prohibited or illegal activities
Protect the security or integrity of our website, our business, or our products or services
Otherwise, as disclosed to you at the point of collection or as required or permitted by law
Collecting personal data based on consent
We use personal data based on the consent that you have provided for one or more specific purposes. We will request your consent in clear and plain language. You have the right to withdraw your consent at any time.
Collecting personal data based on contracts
We use personal data for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
Collecting personal data based on legal obligations
We use personal data for complying with the law.
Collecting personal data based on legitimate interest
We may use personal data if it is considered to be of legitimate interest and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Keelvar and the individual person has been identified. This legal basis is primarily related to our sales, marketing, and support purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
What cookies do we collect?
If you do not want to receive cookies, you can also change your browser settings on your computer or other device you are using to access our services. Most browsers also provide functionality that lets you review and erase cookies.
Use of third-party provider tools
In order to provide and continuously improve our services, we are using the services of the following third-party providers which may also process personal data. These third-party providers have been selected diligently and in line with the requirements of the GDPR.
Google Tag Manager
You can find further information on Google tag manager here.
You can find further information on Google Analytics here.
Google Audiences / Remarketing
You can find further information on Google Audiences / Remarketing here.
Google Ads (formerly GoogleAdwords) and Google Ads Conversion Tracking
You can find more information on Google Ads and Google Ads Conversion Tracking here.
Your rights to your personal data
You have the following rights with respect to your personal data:
The right to request a copy of the data that Keelvar possesses.
The right to request that Keelvar corrects your personal data if inaccurate or out of date.
The right to request that your personal data is deleted when it is no longer necessary for Keelvar to retain such data.
The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications:
The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
The right to request that Keelvar provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing. Any query about your privacy rights should be sent to firstname.lastname@example.org.
Requesting your personal data from Keelvar
Put your request in writing to Keelvar.
Provide proof of your identity. There is no fee for dealing with a SAR however we may charge a ‘reasonable fee’ when a request is manifestly unfounded, excessive or repetitive.
The more specific you are and the more information you provide, the quicker we’ll be able to respond. We’ll respond to your request within 30 calendar days of verifying your details.
If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.